What Information Does a Tow Truck Dispatcher Need From You?
Updated September 2026
Short answer: Exact location, vehicle type, what happened, and where you want to go. Having this ready gets your truck dispatched 3–5 min faster.
Have This Ready When You Call
- Exact location — exit number, cross street, or dropped pin (not just “I-35”)
- Vehicle type — year, make, model, AWD/4WD/EV (determines flatbed vs wheel-lift)
- What happened — flat tire, dead battery, accident, won’t start
- Destination — your mechanic, dealer, or home address
- Your phone number — driver will call when close
Pro tip: Text your location pin after calling — it eliminates location confusion on highways with similar exit numbers.
